Client Stories
All clients that join our programmes go on a journey, by joining a programme they are taking steps to move forward with their lives.
There are times when clients feel particularly proud of how far they've come and would like to share their stories.
Names have been changed to ensure clients' safety and privacy.
Lucy's Story
In 2022, Lucy made a brave decision to refer herself to the Lotus Domestic Abuse Recovery programme after learning about it through Children's Services. Having endured many years of abuse from her ex, she felt ready to take the first step toward moving forward and reclaiming her life.
The group sessions were transformative for Lucy, offering her something she hadn’t expected: validation. Being surrounded by women who had endured similar struggles made her feel seen in ways she hadn’t before. Each session offered her strength, and she began to realise the power of shared experience.
The group became a sanctuary—a place where her voice mattered, where her story resonated.
Empowered by the support she received; Lucy knew she wanted to give back. She set her sights on becoming a peer support mentor, believing that guiding others through their own journeys could further solidify her own healing. The first step was completing the necessary Lotus Blossom training, which Lucy approached with dedication. Over the course of three sessions, she learned about the ethos of the organisation, the responsibilities of being a peer mentor, and most importantly, how to ensure the safety and well-being of the women she would support.
After the training, Lucy felt it was important to fully immerse herself as a participant before stepping into the role of mentor. She joined the sessions for a few months, allowing herself to heal further, to listen, and to gain confidence in the dynamics of the group.
Gradually, Lucy transitioned into the role of a peer support mentor. As a mentor, she now viewed the sessions from a different perspective—her focus was no longer just on her own recovery but on helping others find their strength.
“At the end of each session, I feel that fire inside me reignite,” she shares. “Lotus is a place where you come to rebuild, no matter your past or how long you’ve been out of an abusive relationship. Everyone brings something valuable, and that collective energy is powerful.”
Lucy’s passion to support other women comes from a place of deep empathy. “If I can make a difference in just one person’s life, it’ll all be worth it,” she says.
Becoming a mentor brought Lucy a deeper sense of fulfilment. “It’s more rewarding,” she shared, “because I feel like I’m truly helping the other women rather than just participating.” Her eyes had opened to new ways of supporting others—whether it was through recommending insightful podcasts, sharing empowering quotes, or simply listening more attentively. Her role gives her purpose, and in helping others, she has found herself healing even more.
Looking back, Lucy reflects on the transformation that Lotus has sparked in her.
“I’m more confident now. I don’t doubt myself as much as I used to. I won’t let people beat me down anymore.”
The programme has done more than just provide support; it has brought her out of her shell, nurturing a sense of resilience and pride. Lotus Blossom isn’t just a group—it’s a sisterhood.
“Lotus Blossom creates solidarity. Everyone is there behind you, and that’s the kind of strength that keeps you going.”
Storm's Story
Storm was signposted to Lotus Families via her GP. Nine years ago, she and her daughter left a 16-year abusive relationship.
Long afterwards, the impact of the abuse affected them both. Storm suffered with recurring nightmares, mental health issues and yoyoing emotions. She describes the moment she reached out to Lotus Families “I woke up and there was no internet, I sobbed for the whole day and realised I needed to do something”.
Storm attended the Domestic Abuse Recovery programme in November 2023 and joined the follow-on Lotus Blossom peer support group to continue her recovery journey. Storm has been so inspired to help other women survivors; she is keen to train as a peer group facilitator in the future. She encourages others to not be afraid of reaching out for help, to take the first step to rebuilding their lives, giving themselves the chance to heal.
When asked what she likes about Lotus groups, Storm said
“They don’t just chuck out advice, they give you the tools to change your perspective. You are not forced to speak, you speak if you are comfortable to, people are genuinely interested in you.”
As part of the programme, Storm received 1:1 IDVA support, which she describes as having a dramatic positive impact on her mental health and nightmares. She no longer stresses about what she can’t control. Storm’s daughter has told her she has noticed a big change in her mum.
She is now able to talk openly about the abuse with her daughter and has a more positive outlook. Storm says she has been able to deal with what happened to her and her daughter with the support of likeminded women in a non-judgemental space. Now Storm knows what to look out for in a healthy relationship, she feels ready to start dating again. She has been able to pass on this learning to her daughter who herself is now in a healthy loving relationship.
After years of not being able to look at herself in the mirror, Storm says “I like myself again”
Every year Storm and her daughter celebrate the day they left their abuser, as a reminder of the new life have, acknowledging what their new life has given them.
"There is no judgement, the other women understand and they are there for you"
Ellie's Story
Ellie was referred to our child to parent violence (CAPVA) programme by her Keyworker. Ellie was experiencing verbal and physical abuse from her eldest child, who was nine-years old at the time and has a diagnosis of ADHD and Autism.
Ellie told us that the situation had become so bad that her mental health was severely suffering and her relationship with her children was being impacted. She no longer wanted to spend time with her abusive child and felt helpless. She would drop the boys off at school, come home and as soon as the door was closed, she would collapse in floods of tears.
Ellie suffers with severe anxiety and was, initially apprehensive about joining the group programme. However, she told us that she found it to be a friendly, welcoming environment where she felt comfortable sharing her experiences. Realising that she is not the only parent who has experienced abuse from her child has been one of the best things about accessing the group.
"I am not alone".
Whilst on the programme the facilitators, Jude and Jo, gave Ellie sensitive and collaborative suggestions, and positive feedback on her progress. Ellie highlighted that instead of being told what to do with her children, they would say “Have you tried ….?”. This was a contrast to other parenting programmes Ellie had been on in the past, and an approach which she said she very much appreciated and felt worked for her.
Ellie also received 1:1 IDVA support from Jude. They worked on practical and emotional issues together including co-producing a whole family safety plan for when Ellie’s child became abusive. Ellie reported that this work resulted in her feeling more in control. They also discussed concerns she had around her children’s inappropriate topics of conversation.
Ellie's second child is awaiting a diagnosis of ADHD. A practical tip that Ellie has put into practice is using emotion wheels with her sons to encourage them to share how they are feeling and why. She says this has made a real difference to their behaviour and her reactions. They now all recognise that being open about their feelings is beneficial to the family. In addition to this, Ellie has reflected on her reactions to the children’s behaviour, she feels calmer and more in control which in turn has minimised the escalation in behaviour of her eldest son. She now feels more confident to set a boundary and stick to it and he is more likely to accept it.
Ellie admits to having previously lost faith in professionals, however, since attending the CAPVA programme she feels this faith has been restored. . Ellie strongly believes this help needs to come at the earliest point when abuse starts. she wishes she had had the chance to attend the programme earlier as she believes things wouldn’t have got so bad. At HSES we realise this, and are working extremely hard to secure additional funding to run more programmes supporting parents experiencing abuse from their child or teenager.
Ellie says she is proud of herself, something which she has never said out loud before. Her mental health is in a much better place, she is happier and more confident, and she is enjoying spending time with her children. She feels the course has given her parenting confidence back. Although she knows parenting two sons with complex needs will be an ever-changing journey, she feels the tools and confidence gained from working with Home-Start East Sussex, stand her in good stead for the future. For now, Ellie and her boys are enjoying a calmer household and have started growing vegetables together.
“It has changed my life, and my family’s life”.
Katy's Story
When Katy was referred to the domestic abuse recovery programme she was living in fear, with high levels of anxiety and low confidence. She had been forced to move towns and struggled to form and maintain relationships, including friendships.
Katy says she learned a great deal about healthy relationships and red flags and that she benefitted greatly from opening up about her experiences with others who had been through similar experiences.
“I feel wiser”.
Katy was also offered 1:1 IDVA support. Jude helped her access other support she desperately needed including bereavement counselling which Katy says was an important stage in her recovery. She then completed the Lotus Blossom Peer Mentoring Programme, addressed her health issues and secured paid employment.
Katy was able to confidently start a new relationship. She describes herself as a happy, confident mum with goals and aspirations. Katy is passionate about helping other survivors of domestic abuse, Katy reported that if she had not joined the Lotus domestic abuse recovery programme, she would still be afraid to go out and would not feel safe at all.
“If you’re offered a space on the Lotus programme, do not hesitate!”
If I hadn't joined the Lotus programme, I would still be afraid to go out and wouldn't feel safe at all.
Lotus Client